Topic: Handling a rude or uncaring server?

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Posted at September 22, 2009, 6:36 am:

I think we have all had our share of rude servers, and I was wondering how you handle it? In general I usually try to stay pretty calm, and just ask for what I need, but I make a point to let the chef know. In almost every instance that I have had really rude service I never went back to the restuarant.
Recently spoke to a good friend who ate at a long time favorite in Chicago. On the way out of the restuarant the server stopped him in the middle of the dinning room (really) and in a voice loud enough for everyone to hear asks "was there a problem with the service?" He said no and the server proceeded to ask "well then why did you leave me so a small tip" (remember this is in the middle of the restaurant and everyone can hear). My friend is a good tipper and told her that unless he made an error he doesn't think that he left a small tip. The server holds up the credit card slip and shows him the tip. My friend politely points out to the server that his name is Vince and the signature on the slip is Chris. It was another table. Funniest thing I ever heard.

Original of the message was taken from http://www.cheftalk.com/forums/

Replies:

I refuse to leave a tip and notify one of the personnel of the rude se...

When someone's rude to me, I give it right back to 'em.

I talk to the foh manager.

If it is just bad, I leave no tip.

One experience I recall was at a local Indian restaurant, my friend an...

I will tell a manager about rude service, every time.

The server's attitude will reflect in the size of the tip.

I generally talk to the manager when there's a significant problem wit...

My husband always tells me to wait until after our meal to make any co...

That's an interesting observation.

<sigh> I seem to be a poor service magnet.

If it happens EVERY time you go out, maybe you should take a look at y...

Well.

Quite a few years ago a co-worker friend and I went to a McDonald's f...

Iv found that better retuarants tend to have better waiters/waitresses...

Hi Andrew Unfortunatly (for me ) I've been finding the opposite is...

We ate at Tru a couple of years ago.

Thanks for the link Mezzaluna.

I had a bad experience the other day, not with my server but with anot...

She would never tip unless it was extreme service.

April, You just hit 10 on my top ten list of real people.

I think that in some cases, the longer a server is there at a particul...

"There's also a thing such as too much "service".

.....and while I am on the subject I have noticed in some places the s...

I have just come back from Invercargill, that is deep south island.

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Hey Chefs! Most of you got it very clear.

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