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Posted at June 20, 2006, 10:27 pm: EDIT: BONUS CREDITED within 24 hours of request! I guess if you stay on top of them (I emailed all three addresses) they get it done! Sweet. Flew though the Golden Rivera sign up tonight in about 2 hours. At the advice of some previous posts by veteran whores (found under search function..wink), I tried the "live support" to have my bonus credited. The comedy that ensued, well see for yourself. Quinton: Welcome to the Casino Support Desk. How can I help you? Jason: I have completed my poker signup bonus, and would like it credited to my account, can you help? Quinton: Yes you will need to register your credit card then send us an e-mail stating that you would like to redeem the free money. The bonus will then be credited within 24 hours thereafter Jason: ? Jason: why would i need to register a cc? Jason: i deposited via netteller Quinton: These are the terms and conditions of the promotion Jason: ? Quinton: Then you may register your Neteller account and still redeem the free $10 Jason: please show me the link Quinton: All you need to do is click on the banking icon found on the bottom of the poker software the software will then prompy you stating make a deposit now you may then click on this icon and register your Neteller account Quinton: prompt Jason: I am confused, the terms and conditions state nothing regarding these deposit/cc requirements Quinton: yes these are the terms and conditions of the promotion by the poker room Jason: can you please provide the link to these terms Jason: http://www.goldenrivierapoker.com/EN-US/terms.asp?BTag=grpa2733#3 Jason: this says nothing regarding this Jason: and these are the terms I signed up with Jason: 1. In order to receive the 100% match up to $50 sign-up offer, players need to download the free Golden Riviera Poker software and register a Real money account for the first time. 2. All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school. 3. Players will be awarded the 100% deposit bonus (up to a maximum of a $50 bonus) if the following terms are met: i) The Player must play a number of raked hands equal to 5 times the amount of the bonus (e.g. on a $50 Deposit, $50 Bonus, player must play 250 raked hands) ii) A maximum bonus of $50 iii) Bonus is on first deposit only iv) Raked hands must be played at tables with limits no lower than $0.25/$0.50 Your bonus will be credited to your poker account within 12 hours after you meet the terms above with regards Raked Hands and email our help desk asking for your match bonus. Quinton: I am sorry but Golden Riviera poker does not offer a no deposit bonus... Jason: ? Quinton: . Jason: The 100% match up to $50 bonus? Jason: it is on your home page Quinton: Yes that is correct the 100% match up to $50 once you have played 250 raked hands you will be eligible to redeem this bonus Jason: Which I have done Jason: I was told you can credit my account with this match Quinton: Yes you will need to send an e-mail to redeem the bonus you may send the mail to support@goldenriviera.com Jason: ok, thank you Sigh, how lame are they? I love how he first tried to make me register a credit card, then talked in circles, THEN several times referred to some bogus TACs! FYI to the noobies out there wanting to crack this bonus. ($50 for 2 hours is nice though, although you have to deal with horrendus play.) EDIT: The SAGA continues, the email address the above support re provided is bunk, A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@goldenriviera.com SMTP error from remote mail server after RCPT TO:<support@goldenriviera.com>: host mail.aspnow.com [69.46.5.140]: 550 sorry, no mailbox here by that name (#5.1.1) Thanks for BW having a email address that works. How can a skin run like this? Unreal. Original of the message was taken from http://www.bonuswhores.com/phpBB2/ Replies:I sent to support@goldenrivierapoker.First post, thought I'd make it a whiny one I opened an accoun... I had problems with that email address as well, i think i have the cor... Try: Supportgrp@goldenrivieralounge. -+Here ya go. I have never had a problem with golden riviera. Damn nails, how many tables were you playing at once to clear that in ... This was one of the toughest bonuses I have had to get credited. -+I couldn't find the GP's listed anywhere, you'd think they'd put a cou... To all of ya'll who didn't get the bonus, Give them a call at ... 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