Topic: 24hpoker BW SignUp Bonus [SOLVED]

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Posted at May 5, 2006, 1:55 am:

Dear honoured fellow Bonuswhores

In the beginning of April I made a €140 deposit on 24hpoker with bonusw100 100% deposit bonus (Bonuswhores Exclusive Sign Up Bonus) (earn 300 VIP points for each $35 in bonus money). 600 VIP = 70 €, 900 = 105 €, 1200 = 140 €)

I actually lost large amount of my initial deposit money so I chose to reload. I wanted to complete my sign up bonus, atleast to get 600 VIP Points. I asked 24hpoker if the reload (BWreload) would affect my original sign up, and they claimed 04/22:

"At the moment, you have earned 438
VIP-points towards bonus code "bonusw100", which
is enough to receive 35€ (35€ per 300 VIP, up to
140€)and you have time until 6th of May to earn
VIP-points for this promotion. Only from 6th of
May your will start earning VIP-points which
will be counted for the reload bonus code
"Bwreload"

So I continued playing with my new reload, quite bad actually, so that I had to made an additional reload (couldnt use a reload code with this anymore).

Just recently I made it over 600 VIP points. This would mean that I should be receiving 70 € for my sign up bonus. I sent them an e-mail to confirm, and 24hpoker rejected:

"Since you used the reload bonus code before the end of sign-up bonus
clearing time then you terminated the chance to earn VIP points for sign-up
bonus from there on. That is the reason why you have 434 VIP points for sign-
up bonus and will get only 35 EUR in bonus. At the moment you have only the
reload bonus pending."

Then I e-mailed 24hpoker politely back indicating that they had claimed 04/22 that I was eligible for the SignUp Promo until 6th of May (see above). They replied:

"Hello,

We apologize for the misleading information on 04/22.
You will get 35 EUR for the sign-up bonus and the reload is pending until
2006-05-22 15:14 CET.
Best regards,
Customer Support Service
24hPoker"

Now I sent them an quick reply in which I kept the situation reasonably unfair. I just checked my email [in the middle of writing this post] and based on the last e-mail and they will credit me the 600+ points and I will receive the 70€.

"Hello,

Thank you for contacting customer support service.
You have earned 605 VIP-points towards your sign
up bonus, and you will receive 70€ of the bonus.
Kindly note, that money will be credited to your
account on the 7th of May. After that, you can
start to earn VIP-points for your reload bonus.
We are sorry for misinformation we have provided
you before."

Thanks to 24hpoker for finally solving the issue!

LESSON LEARNED:

Always ask a poker site beforehand you make a Reload, in case you have a sign up bonus pending. They might not credit you the signup. This time I was lucky that I had the original e-mails left. Although I had to sent numerous e-mails to them to finally be eligibile for the sign up bonus I decided to remove the word problem from the topic of this thread, as 24hpoker handled this issue well in the end.

Has anyone had similar experiences?

Original of the message was taken from http://www.bonuswhores.com/phpBB2/

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