Topic: Important News about Ultrex

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Posted at January 27, 2016, 9:44 am:

Dear Valued HSN Customers,

As you may have seen in our earlier post, or heard from other members of the community, an HSN cookware supplier, Innova, Inc. (makers of Ultrex, Country Cottage and select products under the Cooks & Chefs label), ceased business operations and is liquidating its assets. Innova going out of business was as much of a surprise to us as it has been to our customers - we had virtually no advance notice and we stopped selling Innova products as soon as we were informed. The reasons for the business closing are unclear, but we have no information indicating that it was related to any health or safety hazard with respect to the non-stick coating on the Ultrex cookware. And while millions of HSN customers have enjoyed their Ultrex products over the years, we, at HSN, are extremely disappointed that Innova, an independent company, not owned by HSN or any of our affiliated businesses, has discontinued operations and is no longer available to provide warranty support. We sincerely regret being involved in any way with a company that has disappointed you. However, in the event you have any questions or concerns related to your Innova products, our customer service team is prepared to assist you at 1-800-284-3900.

We very much appreciate your business and your continued support of HSN, and we look forward to serving you in the future.

Sincerely,
Rob Solomon
Senior Vice President of Customer Care

Original of the message was taken from http://www.cheftalk.com/forums/

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